The Qatar General Electricity and Water Corporation (Kahramaa) has officially launched a comprehensive customer satisfaction questionnaire for 2025, which aims to assess the quality of its services throughout the State of Qatar. This initiative reflects the firm adherence to the principle of focusing on the customer, by ensuring that customer opinions are a major axis in improving services and making strategic decisions. Through the continuous pursuit of customer opinions and observations, the Foundation reaffirms its commitment to achieving the highest standards of excellence in providing and preserving services.
Kahramaa stressed the importance of annual customer satisfaction questionnaire, as a vital tool for monitoring customer opinions and collecting feedback, which enhances its continuous commitment to improving customer experience in general. The poll is also a strategic tool that enables Kahramaa to measure the confidence of the public in its services, improve the efficiency of operations, and determine the areas of improvement in line with the international standards of the service.
The questionnaire will be conducted for this year during the month of July to October, which allows a comprehensive interaction with all clients.
To ensure objectivity and professionalism, Kahramaa cooperated with Nelson Consulting, an independent accredited body, to design and implement the questionnaire on its behalf.
Mrs. Diaa Saad Al -Nuaimi, Director of the Planning and Quality Department in Kahramaa, emphasized the pivotal role that customer satisfaction survey plays in directing strategies and development projects to the institution. And Kahramaa’s continuous commitment to improving its services, with the aim of providing a smooth and high -quality experience for all customers, in line with the accelerated growth witnessed by the State of Qatar and its pioneering position regionally and globally in the field of public services.
“During this questionnaire, we sought to develop a comprehensive evaluation system capable of measuring satisfaction levels with all the main service providers, including customer service centers, communication center, digital platforms, mobile phone application, and other service channels. This approach aims to give us an integrated understanding of the extent of our success in meeting customer expectations and providing services with high -quality standards. ”
