The Ministry of Trade and Industry has set the conditions and controls of displaying and selling air conditioning devices, in order to control the markets and achieve more protection for the consumer. In a post, the Ministry revealed on the X3 platform for these conditions and controls, namely:
Provided obligations
That the show card includes: – brand – the number of tons
– The shelf life of the device – the country of manufacture – the approximate area of cooling
– Energy efficiency capacity – production date – storage conditions – price
Attach a booklet (catalog) explaining how to operate, the mechanism of maintenance, and alerting the risk of misuse in Arabic.
When performing maintenance, the service list list for the consumer must be highlighted before starting. Before making any repair or amendment, the consumer must be informed in writing of the time taken.
Second: Consumer rights
– Show the price clearly
– Provided that the bill, product data and guarantee are in Arabic.
– In the event that a defect is discovered, the device can be replaced if the conditions for this are met.
– The consumer has the right to choose between repairing the defective air conditioner, replacing it or returning it, while recovering the value that has been paid, provided that it is taken into consideration when exercising the right indicated:
1 type and nature of the defective commodity.
2 Type of defect.
3. The time period during which the consumer benefited from the commodity before discovering the defect and the period that it takes to repair.
4. In all cases, if the time period that will be replaced or repaired the commodity takes more than fifteen days, the provider must provide an alternative commodity for the consumer to benefit from it without charge, until it is replaced or repaired.
Third: Maintenance services controls
-The consumer notification of the actual diagnosis of the holidays, the value of the repair and the duration of work on it.
– Issuing an invoice that includes the value of labor wages, the price and condition of the replaced pieces.
– Ensuring the replaced pieces, provided that the warranty period is not less than 6 months for perennial goods, and 3 months for other commodities, as of the date of delivery of the commodity to the consumer after its repair.
The Ministry of Trade and Industry called on all categories of consumers to immediately report on stores and exhibitions that are not committed to regulations and laws by communicating with the communication channels established for the Ministry, whether direct contact or through social media channels.
The Ministry stressed that the provisions of the legislation regulating the protection of consumer rights and combating commercial fraud will be implemented through the Consumer Protection Department.
Where the necessary measures will be taken to protect the consumer, in accordance with the applicable laws and regulations. In addition to taking the necessary measures to combat commercial fraud, in accordance with the applicable laws and regulations.
Coordination and cooperation are also carried out with consumer protection societies, civil society bodies and institutions working in the field of consumer protection and awareness.
Coordination is also carried out with the competent authorities regarding the taking of examination and analysis procedures and the extent of conformity with the standard specifications of goods and goods in the markets to protect the vital needs of the consumer and protect it from commercial fraud.
In addition to inspecting factories, stores, stores and other places designated for making, selling or storing food and home products to ensure their validity and lack of cheating or corruption, and the extent of their conformity with the established standard specifications, controlling violators and taking the necessary measures in this regard.
She said that complaints are received from consumers and verified, and follow up on appropriate measures in this regard.
Combating fraud and commercial tradition
She emphasized that the fight against fraud and commercial tradition is concerned with implementing the provisions of legislation regulating the protection of consumer rights and combating commercial fraud.
And take the necessary measures to combat fraud and commercial tradition in accordance with the applicable laws and regulations.
It receives communications related to fraud, commercial tradition and taking the necessary measures in this regard.
Inspection on shops, stores, factories and other places designated for sale, storage or manufacture of goods, check records, documents and books, control the violators, and take the necessary measures in this regard in accordance with the laws and regulations in force.
And he took samples of commodities that may be suspected in order to ensure their safety and conformity to the standard specifications and take the necessary measures on them.
And supervise the preservation of the samples that are received for the administration and the follow -up of the procedures for examining and analyzing it to ensure its safety.
And coordination with the competent authorities or the owners of the brands in order to ensure the safety of goods and not imitate them.
She receives complaints from consumers, verifies them and finds solutions to them.
As for the Services Control Department, it works to implement the provisions of legislation regulating the protection of consumer rights and combating commercial fraud.
And to ensure the quality of the services provided to consumers in the markets in accordance with the applicable laws and regulations.
She receives complaints from consumers, verifies them and finds solutions to them.
And consider the extent of the obligations of the supplies to fulfill the guarantees provided to the consumer in accordance with the contracts, laws and regulations in force.
Inspection on shops, stores, factories, and various sales outlets, examining records, documents and notebooks to ensure the extent of adherence to those supplied to the laws and regulations in force in the field of guarantee and providing services.