The Ministry of Trade and Industry revealed that summoning defective goods is an important step to ensure the safety of the consumer, and demanded consumers to ensure that the Ministry’s accounts are followed on digital platforms to know the latest products that are called.
She emphasized that the consumer has the right to repair or replace the commodity when there is a defect in it, and retrieve it within a specific period, and to ensure that the purchase contract is well read to ensure rights, with the need to always make sure to read the conditions of the guarantee and keep the warranty card version to protect the rights. Consumers can also submit complaints related to the quality of the products or services provided, through the official application of the Ministry of Trade and Industry.
The ministry stressed that the suppliers and merchants must fully adhere to the obligation to summon defective and harmful goods, as it surrounds them with the following:
First: The goods covered by the commitment to summon defective and harmful goods:
It is a general commitment that applies to all the goods sold in the country without exception, which includes, but not limited to- perennial goods such as cars, the rest of the vehicles, furniture, household equipment, electronic and electrical goods, computers, children’s toys, cosmetics, all other consumer products, including food commodities.
Second: The reasons for calling goods from the markets:
It is the duty of the supplier to summon goods from the markets and recover them from consumers in the event of discovering any defect in them, which would harm the consumer when using these commodities or using them, whether for their corruption or damage or their lack of conformity with the established standard specifications or in the event of a defect or a defect that affects the conditions of their use or use of what is prepared for him, or in the event of its seriousness on the health and safety of the consumer.
Third: The cases in which the provider is inferred on the necessity of summoning commodities from the market:
It is the duty of all suppliers to take care to monitor defective goods or that would harm the consumer when using them, by monitoring and analyzing the information that is available through many sources, including:
1- Global sites specialized in announcing calls.
2- Consumer complaints, in the event that there are multiple and established according to technical or health reports from the competent authorities, the possibility of damage to the consumer when using that commodity.
3- Data that communicates and coordinates with local sales outlets.
4- The manufacturers of voluntary summons of some defective goods.
5- The companies that practice the same activity in other countries make voluntary summons of some defective commodities.
Fourth: Controls of implementing the duty to summon defective and harmful goods:
When implementing their legal obligations to summon defective and harmful goods, goods providers must observe the following controls:
1- The portable commitment to the provider includes the goods that have not yet been sold any of the ones that are still present in warehouses or offered to exhibitions and sales stores, and the call of the summons includes the goods that were sold to consumers.
2- The mobile commitment is to replace defective, or harmful goods, repair them, return their price, replace, or repair the defective part of it, according to the type and nature of the commodity and the type of defect discovered in it.
3- The commodity is summoned and what is required to remedy the defect in it, without looking at the granted guarantee period, that is, it is a carried duty on the provider, even after the expiry of the period of the guarantee of the commodity granted to the consumer.
4- The required procedure is implemented for free and without the consumer downloading, i.e. for a financial opposite, that is, the provider is the one who bears all the necessary expenses such as: the costs of transferring the defective commodity to the service centers in which the repair operations are implemented, the costs of sending technicians to replace or repair the defective part in the event that it is done on the place where the commodity is located, the price of the replaced parts and spare parts, the labor expenses and all the necessary expenses to remove the defect from the concerned commodity The duty to summon.
Fifth: The procedures for reporting the existence of defective or harmful goods for the summons
Pursuant to Articles (8) and (9) of the executive regulations of Law No. (8) of 2008 regarding the protection of the consumer, there are two sides that must be reported when the defect is discovered for the summons: they are the competent and consumer administration.
A. Reporting the competent department about the presence of defective or harmful goods:
The competent department referred to in the articles of the executive regulations referred to is the Department of Consumer Protection and Combating Commercial Fraud, and it includes a section specialized in monitoring summons, which is the department of monitoring defective and harmful goods, and the summonses are reported through the electronic reporting system for defective goods, and includes the report in particular the following items:
1- The name, nickname, nationality, address, and its chosen home in the state.
2- A statement of goods or services reported.
3- The name, address, and country of origin.
4- Date of discovering the amount of the defect in question.
5- Exact technical identification of the defect in question.
6- The possible damage to the defect in question, and a statement of how to stop these damages or address the effects resulting from them in the event of their occurrence.
7- The procedures and means provided by the provider so that the consumer can, when requesting it, to replace the commodity, repair it, return it, or refrain from receiving the service, while recovering the value that was paid or the wage, all without any additional expenses.
8- Any other data that the provider sees the necessity to include the communication.
for. Reporting the consumer about the presence of defective or harmful goods:
There are two cases to inform consumers about the defective goods that were sold to them:
The first case: the number of consumers is limited and their data is fixed and existing with the provider.
The second case: the number of consumers is large and there is a possibility that their data is not accurately known.
In a post on the social media platform X, the Ministry stressed that the provisions of the legislation regulating the protection of consumer rights and combating commercial fraud will be implemented through the Consumer Protection Department.
Where the necessary measures will be taken to protect the consumer, in accordance with the applicable laws and regulations.
In addition to taking the necessary measures to combat commercial fraud, in accordance with the applicable laws and regulations.