Qatar Airport Management and Operations Company “Matar” won the “Best Solution in the Field of Artificial Intelligence – Large Companies” award for “Digital Human for Customer Service” supported by artificial intelligence, during the Qatar Digital Business Award 2024 ceremony organized by the Ministry of Communications and Information Technology on November 27. the past. The Qatar Digital Business Award honors companies and individuals in the State of Qatar for digital transformation, innovation and entrepreneurship. The award aims to encourage institutions to develop and provide digital solutions and enhance skills and capabilities that will raise the quality and standards of services in the region.
This year, it introduced a new category, “Best AI Solution – Large Enterprises,” to explore organizations that have applied AI solutions to address key business challenges, improve operations, and enhance customer service. Airport Company excelled in this category thanks to the “Digital Human Powered by Artificial Intelligence for Customer Service” solution at Hamad International Airport, which represents the latest innovative solution, highlighting the effective use of artificial intelligence, which confirms the airport’s commitment to improving and developing the passenger experience through innovation. Mr. Hamad Ali Al Khater, Chief Operating Officer at Hamad International Airport, said: “Innovation represents the cornerstone of our work approach at Hamad International Airport, as we constantly work to harness the capabilities of artificial intelligence to redefine the passenger experience in keeping with the development of the aviation industry. Receiving this honor is a testament to our commitment to using technology to provide a seamless, personalized and efficient journey for all travellers. We will continue to strive to achieve excellence and consolidate the global position of Hamad International Airport in the aviation sector, thus contributing to achieving the vision of the State of Qatar and supporting its economy.”
Hamad International Airport continues to achieve a noticeable increase in passenger traffic, as it achieved a 25% increase during the first half of 2024 compared to the same period in 2023. With the continued achievement of outstanding performance during the third quarter of this year, the airport is on its way to achieving record numbers in traffic. Expected passengers by the end of 2024.
With the flow of passenger traffic through Hamad International Airport, the airport used generative artificial intelligence to enhance the passenger experience, by providing a “Digital Human for Customer Service” service supported by artificial intelligence. Thanks to its ability to respond to frequently asked questions from travelers, this latest addition is evidence of the airport’s commitment to investing and providing digital solutions that will improve the experience it provides to its passengers.
