The Ministry of Trade and Industry has carried out field tours to ensure that car agencies are committed to the application of circulation No. (1) of 2025 regarding the disclosure of the advertisements, within the framework of the Ministry’s keenness to support transparency, improve the consumer experience, and enhance mutual trust between consumers and car agents.
The Ministry published through its official account with the “X” platform as part of the field visits made by its inspectors, which showed that the car agencies are obligated to put screens showing the prices of new cars as well as the prices of spare parts, and periodic maintenance wages.
The Ministry of Trade and Industry called on all consumers to report any violations or violations through the communication center, or through the Ministry’s accounts on social media platforms.
Circular No. (1) of the year 2025 issued by the Ministry comes in the context of its keenness to support transparency, improve the consumer experience and enhance mutual trust between consumers and car agents, based on the provisions of Law No. (8) of 2008 regarding consumer protection and amendments, especially articles (Article/7-3), (M/8-1) and (M/16) of the Law on Consumer Rights, where (Article/7) stipulated that it is that it is (Article/7). “The provider is prohibited from describing, advertising, or displaying the commodity in a manner that contains false or deceptive data.” the law.
The circular also stipulates the necessity of car dealershiprs to take several corrective measures, most notably: displaying new car prices and specifications in display halls, and announcing the prices of spare parts, such as the engine and the transmission, in places of display inside the display halls or maintenance centers, and to announce maintenance wages in the places of display inside the display halls or maintenance centers, and the generalization is required to provide a large interactive screen of no less Its size is more than 42 inches inside the showrooms and maintenance centers, to enable the consumer to enter the maintenance service name or the required spare parts and see its details and price easily and transparently.
The Ministry confirmed that the provision of these data electronically or through the digital platforms of the agent, guarantees the consumer to know the basic costs associated with purchase and maintenance before making the purchase decision, stressing that facilities that do not adhere to the requirements of this circular will be subject to legal accountability and criminal procedures in accordance with Law No. (8) of 2008.
The Ministry of Trade and Industry recently announced the closure of a car company, in order not to adhere to the provisions of Article No. (16) of Law No. (8) of 2008 regarding consumer protection.
