Providing an integrated banking experience for the great and special needs in Qatar and the branches of 28 countries
Special entrances to wheelchairs, positions for people with special needs, and indicative marks for people with visual disabilities
The first bank provides an interactive cashier service to facilitate the completion of banking transactions for the blind
Offering personal loans at a rate of 0% and a value of up to 300 thousand riyals for Qatari retirees
The QNB Group continues its interest in its clients from the great fate and persons with special needs by developing facilities and products designed to facilitate their access to banking services and the completion of their financial transactions at the highest levels of ease and safety and implement initiatives that enable them to launch their capabilities as development partners, as part of their endeavor to enhance financial inclusion.
This concern reflects the bank’s commitment to implement the third strategy of the financial sector, the strategy of environmental, social and institutional governance and sustainability for the financial sector of Qatar Central Bank, in order to support financial inclusion and sustainable development goals, in line with the directives of the Qatar Central Bank regarding the provision of financial services to customers with special needs and senior destiny.
Since 2009, QNB has become one of the first financial institutions in the country to provide many banking services and products specifically designed for this segment of customers, in line with the goals of Qatar National Vision 2030 to achieve sustainable development and secure decent living.
The group initiates an integrated banking experience for the great and special needs in Qatar and at the level of its international branches deployed in more than 28 countries in three continents around the world.
On this occasion, Mr. Youssef Mahmoud Al -Naama, Head of Business Sector at the QNB Group, said: “We are keen in QNB to facilitate the arrival of senior fate and people with special needs to our services and banking products with ease and ease by developing services provided to them continuously and training our employees on the methods of dealing and effective communication with them with the highest quality standards. We also provided all facilities and facilities in our branches and through our electronic channels to give them an exceptional banking experience. The QNB group is proud of its pioneering role in supporting this segment and integrating it into society and providing an enabled work environment for people with special needs from Qataris.
For her part, Mrs. Heba Al -Tamimi, Senior CEO – Communications at the QNB Group, said: “The QNB Group does not hesitate to provide full support to integrate great destiny and persons with special needs in society because of our belief in their role as partners in development and an affirmation of our commitment to Qatar National Vision 2030. Since 2009, the QNB Group has committed to providing financial services designed for senior destiny and people with special needs.
We are also keen, through the continuous update of our products and branches, to provide a leading banking experience that reflects the values of innovation and financial inclusion and enable them to enhance their digital financial skills.
Support senior fate
The QNB group has taken many leading steps to support senior fate, the most recent of which was the introduction of personal loans early this year by 0%, with a value of 300,000 riyals for Qatari retirees, in cooperation with the Public Authority for Retirement and Social Insurance. This comes within the framework of the continuous efforts to support the goals of Qatar National Vision 2030 and to show gratitude to retirees who have provided their services to the state for many years and contributed to the development of its economy and society.
At the level of its international branches, the bank provides its clients from the great destiny a bouquet of insurance products to meet the special needs in this category, including the Comrade Retirement Program from QNB Egypt for life insurance, which is a savings and investment program designed to help customers achieve financial stability during the retirement period.
The bank is also linked to successful partnerships with many institutions and centers specialized in caring for the elderly, such as partnership with the Tamkeen and Care Center “Ihsan”, who initiated support for him since 2015, where he provided transportation crew to facilitate the transfer of its employees and provide all services to the elderly in their homes, as evidence of the bank’s commitment to enhance the dignity and well -being of the elderly in the State of Qatar and through its global business network.
The QNB partnership continues with “Ihsan”, as the bank is keen to organize many initiatives in the field of social responsibility, including the annual Ramadan breakfast organization to celebrate the noble human values and the culture of charitable work that is characterized by the holy month.
Advanced services and products
Since 2009, the QNB Group has initiated a sophisticated range of services and products, the most prominent of which is providing a number of ATMs with the Braille Keyboard and ENS to help blind clients from withdrawing and depositing money easily and safely, and others. QNB is the first bank in Qatar to launch a banking application in Braille in a qualitative initiative under the technical supervision and support of the Arab Federation for the Blind.
The bank devotes a team that has been fully trained to use sign language to communicate with customers with hearing disabilities effectively.
He also provided all its branches with a special entrance to facilitate the movement of moving chairs, special situations for people with special needs, and indicative signs for persons with visual disabilities to direct them to follow specific paths when touching them, and to provide emergency exits and evacuation that are appropriate to their needs, as well as the priority service to wait in the branches. These special facilities will be circulated to all the new branches of the bank and the branches to be updated. The bank has equipped a number of its ATMs (5% of the total number of devices) with headphones with audio guidelines with hearing instructions on how to make each transaction for deaf customers along with a keyboard with the “Braille” system for customers.
QNB has become the first bank in Qatar and the Middle East to launch wholesale cash deposit service on its ATMs after updating its network with the self -service device from “Diebold Nixdor” equipped with the Braille keyboard system.
Interactive Service Service
Since 2016, QNB has become the first bank to provide an interactive cashier service provided by the world leading NCR in banking transactions – equipped with guidelines on the keyboard with the aim of facilitating the completion of banking transactions for the category of blind people and visually impaired. The bank puts the needs of the segment of the great fate and those with special needs in mind when designing different products to suit their capabilities and ensure that they benefit from the latest technological developments, in order to enhance their financial independence.
At the level of its international branches, the QNB group continues to develop the best banking services to suit the special needs of its customers, starting with simplifying the procedures for opening accounts, as well as providing customer service employees trained in sign language in all branches. QNB has developed Egypt, for example, banking services via its electronic channels, while providing a screen reader feature via smartphones.
Specialized training programs for employees
The bank is keen to organize continuous training programs for its employees to enhance their communicative skills in this field, including a training course in sign language entitled “Methods and methods of effective communication with the deaf (sign language – mother tongue)” with the aim of improving the service provided to customers with special needs.
The bank also participated in an awareness course organized by the Al -Shafallah Center for Persons with Disabilities on dealing with persons with disabilities and autism, with the participation of a number of other banks operating in the country. The training workshop aimed to improve the ways to deal with intellectual disabilities, autism of bank customers, and to raise awareness of bank employees in how to provide services to people with disabilities.
Community partnerships and continuous support
In order to activate its strategy in the field of enhancing the role of people with special needs and integrating them into society in various sectors, QNB continues to provide its support for many programs allocated to them, including the “Empowerment of Persons with Special Needs through Small Projects” launched by the Department of Elderly and Persons with Special Needs at the Ministry of Social Development and Family. The bank is also linked to strategic partnerships with a number of partners in this field. The bank recently launched the program of early therapeutic intervention within its strategic partnership with the Qatar Autism Society, which aims to support children with autism spectrum disorder and their families and enable them to start the journey of learning and integration since their early stages.
This partnership comes to support the state’s efforts to be a friendly state of autism, and to enhance societal awareness in line with Qatar National Vision 2030.